Many owners of a new vehicle are under the misconception, as a result of clever marketing, that the New Car and Manufacturer’s Warranty will become null and void if the vehicle is serviced by a garage outside of the network of main dealers. This however, isn’t the case! Certified mechanical workshops and mobile mechanics are indeed qualified to carry out logbook servicing as per manufacturer’s specifications, without affecting a New Car Warranty.

Confirmed facts and information have been verified to help customers dispel the facts surrounding manufacturer’s warranties. There is no requirement to service your vehicle at a manufacturer’s dealership to preserve your warranty (or consumer guarantee or state or territory warranty)

  • Trained and qualified mechanics can carry out log book servicing and ensure that the work is completed according to the manufacturer’s specifications, using OEM (Original Equipment Manufacturer) quality lubricants and parts where required
  • A Manufacturer’s warranty is in addition to, not in place of your Consumer Guarantees
  • If you have a defect that requires repair under your warranty – it could be a condition that the repair or replacement of the defective component is carried out a dealer’s workshop
  • Trained and fully qualified mechanics are verified to stamp your log book to verify that the work has been carried out according to the manufacturer’s specifications, using appropriate quality parts.
  • The resale value of your car will be maintained if you can prove it has been serviced regularly
  • Some motor vehicle dealers sell an “after warranty” extended guarantee – for which they may stipulate that the motor must be serviced by the actual dealer who offers you the warranty.

Don’t be misled by claims that only main dealers can service and maintain your car. Consumers are often fooled by bogus claims that end up costing many more dollars. Always read the small print to check for any warranty conditional loopholes.